Xapo Bank · 1 day ago
Customer Success Advisor - Asia (Remote - Work from Anywhere)
Asia - Remote
Full-time
Remote
Entry Level
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Responsibilities
Service will extend across all channels including our in-app live chat, phone, email, and video call.
Develop and maintain thorough knowledge of the company and all its products.
Efficient at following and creating procedures.
Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics
Work with Account Managers to design industry-specific outreach efforts
Conduct month-end and year-end close processes
Provide our customers with a world-class experience
This position will cover Asian markets as we provide 24/7 coverage to our clients
Qualification
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Required
Strong communication skills in both verbal and written form, in English and Mandarin.
Bachelor’s degree or equivalent.
Strong customer facing experience in either crypto or traditional banking.
Ability to translate complex/technical issues into easy to understand language for clients.
Strong attention to detail and analytical skills.
Empathy and a passion for delivering excellent service to customers.
Driven, self-motivated, collaborative and highly flexible team player approach.
Self-learner, and an avid problem-solver.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
A dedicated workspace.
A reliable internet connection with the fastest speed possible in your area.
A plain background when on Zoom calls with clients.
Smart professional dress code during Zoom calls with clients.
Devices and other essential equipment that meet minimal technical specifications.
Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Preferred
Technical experience supporting customer support systems or specialized applications like Kustomer.
Benefits
Work-life balance
Flexible PTO plan
Yearly budget for individual learning and development goals
Company
Xapo Bank
Xapo Bank is a financial company that provides accounting, bitcoin, global card, and banking services.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-12-17
FinanceFeeds
2024-11-19
2024-11-19
Company data provided by crunchbase
