Carrier Enterprise · 1 day ago
Customer Success Advocate
Raleigh, NC
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
Ability to multi-task while providing a high level of customer service.
Chat Agents take up to 3 chats at a time simultaneously.
Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
Must be able to sort through complex issues independently and make difficult decisions with confidence.
Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
Ability to process orders, forms, applications and recommend product accessories.
Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
Facilitate product, system and procedural training to new hire employees.
Qualification
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Required
A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
Must possess desire to succeed and learn for future growth and development opportunities.
Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
Must be a team player, articulate and possesses excellent verbal and written communication skills.
Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
Preferred
Experience working with general contractors in a B2B environment is preferred but not required.
Additional fluency in another language other than English is preferred but not required.
Benefits
Health, dental, vision, life insurance
401(k)
Company
Carrier Enterprise
Carrier Enterprise is an independent HVAC/R distribution company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ariel Ciupik
CFO
Recent News
Newton Daily News
2023-12-26
Company data provided by crunchbase
