Freedom Mortgage · 5 days ago
Customer Success Agent - Fishers, IN
Fishers, IN
Full-time
Onsite
New Grad, Entry Level
0+ years exp
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Responsibilities
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
Maintain regular and punctual attendance. Comply with all company policies and procedures.
Performs other related duties as assigned.
Qualification
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Required
High School Graduate/GED
Ability to multitask and be comfortable in a fast-paced work environment
Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter
Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
Maintain regular and punctual attendance
Comply with all company policies and procedures
Preferred
0-1 Years related work experience preferred
Company
Freedom Mortgage
Freedom Mortgage is a full-service mortgage lender with strong customer service and a unique streamlined process.
5001-10000 employees
H1B Sponsorship
Freedom Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (27)
2022 (57)
2021 (100)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
$1.05B2023-06-27Debt Financing· $1.05B
Leadership Team
Craig Lombardi
SVP, Special Projects
David Haggert
Executive Vice President, Marketing
Recent News
2024-04-24
2024-04-24
Company data provided by crunchbase
