Eye Care Leaders · 9 hours ago

Customer Success Agent

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Serve as the single point of contact for VIP customers, ensuring timely resolution of issues.

Manage upselling opportunities and the customer lifecycle within your product group, including: Additional providers. Additional locations. Renewal of contracts. Misc opportunities for cross-selling and expanding product utilization.

Mitigate account risks and minimize churn.

Lead monthly/quarterly business reviews with key accounts, providing actionable insights and metrics.

Ownership of all customer inquiries and tickets, working with the appropriate department as applicable to ensure prompt issue resolution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCRM experienceHealthcare industry experienceClient communication skillsMulti-channel service experienceUpselling skillsCritical-thinking skills