Customer Success Agent @ Sightview Software | Jobright.ai
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Customer Success Agent jobs in United States
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Sightview Software · 3 hours ago

Customer Success Agent

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Health CareInformation Technology

Insider Connection @Sightview Software

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Responsibilities

Serve as the single point of contact for VIP customers, ensuring timely resolution of issues.
Manage upselling opportunities and the customer lifecycle within your product group, including: Additional providers. Additional locations. Renewal of contracts. Misc opportunities for cross-selling and expanding product utilization.
Mitigate account risks and minimize churn.
Lead monthly/quarterly business reviews with key accounts, providing actionable insights and metrics.
Ownership of all customer inquiries and tickets, working with the appropriate department as applicable to ensure prompt issue resolution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCRM experienceHealthcare industry experienceClient communication skillsMulti-channel service experienceUpselling skillsCritical-thinking skills

Required

US based ONLY.
Strong written and verbal communication skills in English.
Exceptional client communication skills.
Experience in a multi-channel customer service call environment.
Experience in dealing with clients in difficult situations and maintaining excellent service under pressure.
Good problem-solving and critical-thinking skills.

Preferred

1-3 years in Customer Success or Account Management
Experience with a CRM (preferably HubSpot).
Experience working in the healthcare industry.

Company

Sightview Software

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We have the tools for your team to engage and retain patients so you can improve their experiences and run a more profitable practice.

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-06-22Acquired

Leadership Team

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Sophie Turrell
Chief Executive Officer
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Manny Bernabe, Jr.
Chief Legal Officer, Chief Compliance Officer, and Board Secretary
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Company data provided by crunchbase
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