SenesTech Inc./ Evolve Rodent Birth Control · 16 hours ago

Customer Success and Ecommerce Specialist

United States

Full-time

Remote

Entry Level

$39K/yr - $44K/yr

1+ years exp

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Hiring Manager

Stephanie Zigman

Insider Connection @SenesTech Inc./ Evolve Rodent Birth Control

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Responsibilities

Handle customer inquiries through social media, chat, email, and phone. Collaborate with the Customer Engagement Specialist to resolve customer issues and ensure a seamless experience. Maintain CRM records by logging customer interactions and tracking inquiries for follow-up.

Assist with day-to-day marketing activities, including content updates, social media engagement, tradeshow preparation, and monitoring customer feedback. Support marketing campaigns and initiatives, performing basic tasks to ensure smooth operations.

Coordinate inbound sales calls, qualifying leads, and forwarding them to the sales team as needed. Participate in meetings, training sessions, and ongoing professional development to continuously improve skills and knowledge.

Work closely with cross-functional teams to integrate market feedback into product and service enhancements.

Ensure compliance with company policies and regulatory requirements, upholding the company’s commitment to ethical practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCRM knowledgeECommerce experienceMarketing support experienceData entry skillsMarketing automation toolsSocial media management toolsDegree in marketingOrganizational abilities