ThoughtSpot · 4 days ago
Customer Success Architect
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesAnalyticsArtificial Intelligence (AI)
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Responsibilities
Be a part of a focused Account team that manages multiple accounts consisting of Fortune 5000 companies and responsible for Annual Recurring Revenue
Foster robust customer relationships through proactive champion building and sustained user engagement
Be a primary point of contact for customers and be the voice that communicates use cases/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot.
Understand how our customers want to use ThoughtSpot and help make those aspirations a reality: Be the companion on their journey from onboarding, adoption, and a lifetime of success.
Manage customer relationships - building the bridge between human and data that is the sweet spot for customer success.
Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance on best practices.
Collaborate across ThoughtSpot departments and customize the response to the needs of our customers.
Identify growth areas in the existing customer base and help build expansion opportunities through passive selling.
Present to both small and large groups, effectively demo and run enablement sessions both live and remote.
Qualification
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Required
5+ years in customer-facing roles (Sales/Support/Services/Architecture), with account management experience/customer-facing.
A strong understanding of the BI space and related technologies including cloud data warehouses, ETL pipelines, and coding languages like SQL.
Consultative background with experience in leading prescriptive solutions for customers based on core playbooks and strategies.
Deep interest in analytics and BI technologies, with a willingness to learn the product in detail.
Escalation management and strong project management fundamentals.
Excellent discipline and time management skills, comfortable working with ICs, leaders, and senior leaders across different departments.
You consider yourself a 'technologist' who can 'talk to the business.'
Willing to 'roll-up-your-sleeves' when a customer has an issue and help do initial triage or resolution when needed.
Leverage your knowledge to help customers overcome technical hurdles while expanding their platform use.
Hands-on experience with data warehousing ecosystems (e.g., data sources, ETL, data warehouse, data marts) and understanding of different types of dimensional models (logical, physical).
Superb ability to build rapport with customers and represent their best interests.
Not afraid of travel and willing to build long-lasting personal relationships with our customers.
Enjoy the start-up environment, and can wear your hat in any direction.
Documentation and process-oriented; you want to help build the foundation for our customer success management team.
Preferred
Bachelor's Degree preferred but not required.
Familiarity with ETL tools (such as FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus.
Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud.
Prior experience in analytics, BI, or a tangential space for at least 2-3 years, with experience running a BI center of excellence or held similar roles.
Company
ThoughtSpot
ThoughtSpot is the AI-Powered Analytics company. Its mission is to create a fact-driven world with the easiest to use analytics platform.
501-1000 employees
H1B Sponsorship
ThoughtSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (19)
2021 (29)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$663.7MKey Investors
March CapitalSnowflake VenturesLightspeed Venture Partners
2024-02-01Secondary Market
2021-11-15Series F· $100M
2021-09-04Secondary Market
Leadership Team
Ketan Karkhanis
CEO
Sudheesh Nair
Chief Executive Officer
Recent News
Company data provided by crunchbase
