Cision · 5 hours ago

Customer Success Associate

United States

Full-time

Remote

Entry Level

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Responsibilities

Manage a portfolio of customers with a monitoring subscription

Identify and pass growth opportunities to the account manager

Create and maintain a customer success plan for each of your customers

Ensure customers successfully move through the customer journey

Drive software adoption

Report customer health and adoption to account managers and advise on strategies to action

Resolve software technical requests

Assess and advocate on behalf of your customers and their feedback

Actively participate in executive business reviews

Tech-touch approach to client success

Facilitate client hand-off from the implementation team

Performs other duties as required.

Qualification

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Customer Success SoftwareCustomer Relationship ManagementCustomer Facing ExperienceBusiness AdministrationCommunications DegreePublic Relations Degree