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Cointelegraph ยท 2 days ago
Customer Success Associate
Charlotte, NC
Part-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years exp
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Insider Connection @Cointelegraph
Responsibilities
Be the first point of contact and advocate for customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and its products
Promote brand recognition and loyalty by providing unrivaled support via phone, chat, and email
Gather key insights for process improvement and customer experience impact
Provide technical support and troubleshooting
Conduct video notary sessions with attention to detail and professionalism
Participate in training programs to expand team capabilities
Contribute to an exciting office environment and team dynamic
Qualification
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Required
BA/BS from an accredited university preferred with 1+ years in a customer facing role
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly and compassionate communication skills
Ability to become a licensed e-notary including passing the Figure and state required background check
Successfully complete the required compliance trainings
A positive and problem-solving approach to customer service
Ability to instill trust and rapport with customers
Process-driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms
Benefits
Company quarterly performance based bonus
Equity stock options package
Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
Employer funded life and disability insurance coverage
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Up to 12 weeks paid family leave
In office, remote, and hybrid work location options
Home office and technology stipend for those working outside of a traditional office more than 75% of the time
Flexible time-off plan to empower employees to take the time off that they want and need
Continuing education reimbursement
Routine Team swag deliveries!
Company
Cointelegraph
Cointelegraph covers fintech, blockchain, and Bitcoin, bringing the latest news and analyses on the future of money.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Wes Kaplan
Chief Executive Officer
Jon Rice
Editor In Chief
Recent News
Coin Telegraph
2024-06-05
2024-05-20
Coin Telegraph
2024-04-04
Company data provided by crunchbase
