Be an early applicantLess than 25 applicants

Company

EverQuote · 6 hours ago

Customer Success Associate

United States

Full-time

Remote

Entry Level

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Auto InsuranceInsurance

H1B Sponsor Likely

Hiring Manager

Cheyenne Tila

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Responsibilities

Handle inbound calls and emails, building and maintaining strong relationships with our client base.

Respond to inbound client inquiries for user support while providing best in class service to our Agents.

Perform outbound outreach to our customer base to help drive adoption of our services and help our customers grow their business

Help our Account Manager’s support their books of business

Interact directly with our customers to answer questions, resolve issues quickly, offer product education, provide qualitative and quantitative feedback for our CS, Sales, and Product Teams, and aid in our efforts to retain our customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportZendeskSalesforce

Required

Handle inbound calls and emails, building and maintaining strong relationships with our client base.

Respond to inbound client inquiries for user support while providing best in class service to our Agents.

Perform outbound outreach to our customer base to help drive adoption of our services and help our customers grow their business.

Help our Account Manager’s support their books of business.

Someone who starts every single day with energy and enthusiasm.

Customer centric. You know what’s right for our customers and our company and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions.

You love to solve problems.

Respectful of the trust our customers place in EverQuote's products and brand. You value your integrity as a professional.

Adaptable! You enjoy the flexibility and challenges that come with a script free environment.

Self-motivated.

Excited to work for an award-winning technology company that is a pioneer in the insurance tech space.

Continuously learning. You thrive on the opportunity to continually grow and improve. You are not only receptive to feedback, but you actively seek it, and look for ways to implement it.

Ability to take 40+ calls a day.

Excellent interpersonal and communication skills.

A passion for helping people succeed, including your peers, combined with a competitive edge and positive attitude.

A sense of urgency and accountability.

Experience working on a team and the ability and desire to collaborate effectively.

Preferred

Any relevant experience in a customer support environment.

Experience using customer support software such as Zendesk or Salesforce a huge plus.

Company

EverQuote

Glassdoor

3.3

EverQuote is an independent insurance marketplace and is a free service that helps consumers compare quotes on auto insurance.

Founded in 2010

Cambridge, Massachusetts, USA

501-1,000 employees

https://www.everquote.com/

H1B Sponsorship

EverQuote has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (6)

2022 (15)

2021 (13)

2020 (19)