Solstice · 3 hours ago
Customer Success Associate
United States
Contract
Remote
Entry Level
$22/hr - $22/hr
2+ years exp
Maximize your interview chancesClean EnergyCleanTech
Hiring Manager
Elena S.
Insider Connection @Solstice
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Responsibilities
Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
Maintain a thorough understanding of our services to assist customers effectively.
Keep accurate records of customer interactions, including details of inquiries, complaints, and actions taken.
Guide potential subscribers through the enrollment process, ensuring they understand and complete all necessary steps.
Verify and process enrollment forms, ensuring accuracy and completeness.
Assist customers with platform account setup and activation, troubleshooting any issues that arise.
Provide information on subscription plans, billing, and benefits to potential subscribers.
Document all activities in our customer system tools (SFDC, Zendesk) and in the Solstice platform.
Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition.
Other duties as assigned.
Qualification
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Required
Located in Mountain or Pacific time zones or willing to support 9 am to 6 pm Pacific.
Minimum 2 years of professional experience in managing and handling inbound calls and ticket requests.
Experience with Google Suites, Microsoft Office Suite and Salesforce.com
Call center or support ticketing experience
Experience in CRM or Customer Support softwares
Process-oriented with great attention to detail
Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy
Love for helping and bringing joy to others
Full of positive attitude – you see challenges as learning opportunities
Proactive -- you identify problems and design solutions without being asked
Excellent communication, interpersonal, and organizational skills
A problem solver; equally excited about the opportunity to solve small problems and big problems as long as they serve a larger mission
Enthusiastic, positive, and team-oriented; always willing to lend a hand to a team member
Excited to work in a fast-paced, growing scale-up environment
Driven, gritty, and resilient; demonstrated ability to persevere through unanticipated challenges
Preferred
Spanish fluency
Process documentation
Data Science/Reporting
Benefits
Opportunity to identify and manage customer support and customer management projects
A deep understanding of the solar and renewable energy space, particularly the rapidly growing community solar industry
Hands-on scale-up experience in cleantech
Knowledge from and personal interaction with leadership
The opportunity to work on two crucial issues that positively impact the world: climate change mitigation and social justice
A team of passionate, collaborative, dedicated, and empathetic employees
Company
Solstice
Solstice provides turnkey customer solutions for shared solar.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.7MKey Investors
Google.orgTotalEnergies VenturesElemental Impact
2024-06-23Grant· undefined
2022-10-12Acquired· undefined
2020-07-01Convertible Note· $3.1M
Leadership Team
Steph Speirs
Co-founder & CEO
Sandhya Murali
Co-Founder and COO
Recent News
Globe Newswire
2024-04-01
2023-12-07
Cleantech Open
2023-11-21
Company data provided by crunchbase
