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Winnow · 2 days ago
Customer Success Associate / Manager
Chicago, IL
Full-time
Hybrid
Mid Level
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Responsibilities
Build strong relationships with clients to ensure the success of the Winnow system
Tailor solutions for clients based on their needs
Lead end-to-end implementation processes with clients
Train teams to use Winnow in person and remotely
Keep clients engaged in utilizing the Winnow system for food waste reduction
Analyze client reports and troubleshoot as needed
Manage KPIs jointly with clients and senior team members
Collaborate with internal teams in different regions
Improve internal processes and procedures
Support the tech and customer support team with client inquiries
Qualification
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Required
Degree educated
Work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
Intermediate level of Excel and working knowledge of Word and Powerpoint
Fluency in Spanish is required for this role to support our Spanish speaking clients
Excellent verbal and written communication skills in English
Proven experience in challenging and questioning the status quo
Results driven with proven experience of delivering value-added solutions
Proven experience of providing consistently first-class customer service
Excellent attention to detail and ability to identify inconsistencies or inaccuracies in data
Effective project management and scheduling, prioritization, and time management skills
Willingness to roll up sleeves, take initiative, and help team members
Growth mentality and willingness to learn
Benefits
23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
Company stock options package
401k contributions
Company part-funded health insurance and eye care allowance
2 Wellness hours per month plus a 44 USD gross monthly wellness allowance
Life insurance (3 times base salary)
Eligible for Customer Success discretionary bonus scheme
Employee Assistance Programme - 24/7 helpline for your wellbeing
Learning and development allowance of 370 USD annually
Hybrid way of working - we're all in the office on Tuesdays and Wednesdays
Company provided breakfast & snacks on office days
Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
Our own office space with a great working environment
Company
Winnow
Winnow creates AI tools designed to supply data for enhancing kitchen production processes and reducing food waste.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$41.94MKey Investors
ABC ImpactMustard SeedEuropean Investment Bank
2024-03-05Private Equity· Undisclosed
2023-06-13Series C· $10M
2022-07-28Secondary Market· Undisclosed
Leadership Team
Kevin Duffy
Co-Founder
Marc Zornes
Co-Founder
Recent News
2024-03-05
Company data provided by crunchbase
