Be an early applicantLess than 25 applicantsPosted by Agency
Get.It Recruit - Administrative ยท 2 days ago
Customer Success Coach
Miami, FL
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Train clients on utilizing our software effectively
Conduct online seminars showcasing various features
Develop personalized onboarding plans and training materials for new clients
Cultivate strong, strategic relationships with clients
Customize client accounts within our scheduling software to meet their unique needs
Collaborate with our Customer Support team periodically to handle incoming calls and email inquiries via Zendesk, with occasional weekend shifts
Communicate effectively through various channels: phone, email, in-person, and even telepathically if you're equipped!
Possess a tech-oriented mindset, able to converse fluently in tech terminology to liaise effectively with the product team
Set and manage clear expectations with clients and internal teams to ensure exceptional customer service
Address any escalated issues calmly and effectively, leveraging them as opportunities to reinforce relationships
Lead and oversee projects with the support team, conducting thorough reviews upon completion
Qualification
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Required
Bachelor's degree
3+ years of experience in SaaS Customer Success or similar project management roles
Passion for the healthcare industry
Strong technological aptitude
Prior experience with project management
Benefits
Fully remote work setup
Company outings, events, and a vibrant work culture
A team of incredibly supportive and passionate individuals dedicated to making a difference in healthcare
Company
Get.It Recruit - Administrative
Get.It Recruit | Administrative - Helping companies of all sizes accelerate their hiring.
Founded in 2006Washington, DC
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
