apree health · 3 hours ago

Customer Success Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

$81K/yr - $122K/yr

8+ years exp

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Responsibilities

Lead strategic management of assigned accounts, driving customer satisfaction and optimizing total cost of care outcomes.

Develop executive relationships in conjunction with executive sponsor and address and resolve customer-blocking issues in collaboration with internal partners.

Proactively identify and mitigate risks for high-priority customers, aligning internal stakeholders, including executive sponsors.

Develop comprehensive renewal strategies, ensuring clear demonstration of value from digital and advanced primary care capabilities.

Work collaboratively with peers to identify and capitalize on growth opportunities through additional services and ecosystem partnerships.

Leverage understanding of the Voice of the Customer to influence product development and enhancements across Commercial, Medicare, and Medicaid markets.

Oversee key performance indicators, such as Customer Health Scores and retention metrics, to drive long-term customer success and satisfaction.

Qualification

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Customer Success StrategiesHealthcare BackgroundValue-Based CareClient-Facing LeadershipBenefits Consultants ExperienceData AnalysisStrategic ThinkingPassion for Healthcare