Lenos Software · 8 hours ago

Customer Success Consultants

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Build strong connections with Lenos customers by exceeding their expectations and helping guide them to maximize their investment in our software.

Develop expertise in Lenos’ products and stay up to date on new features and enhancements.

Communicate with customers via Zoom, email, phone and/or other channels as a primary contact and ambassador for Lenos software.

Contribute to improving the quality of our support by identifying feature requests, documentation gaps, and suggestions to improve operational efficiencies.

Ensure the highest level of customer satisfaction is met by prompt and complete resolution of client questions and requests for assistance within the limits of your role, knowing when you need to escalate.

Participate and contribute to daily team meetings.

Establish strong working relationships with other departments including product management, sales & marketing, and engineering.

Liaise with technical and non-technical customers, interpret their requirements and concepts, and prepare detailed plans and timelines that will surpass their expectations.

Travel as required, as this role is a virtual position.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software SupportWeb TechnologiesWeb Design ConceptsEvent Technology ToolsMicrosoft Office SuiteCSSJavaScriptAdobe Photoshop

Required

5+ years of professional experience in software support and customer service.

Curiosity and finding meaning and pleasure in helping others succeed while building professional relationships as a Lenos ambassador and solutions advocate.

Proficiency in using web technologies and excellent critical thinking skills to help troubleshoot user challenges.

Confidence in taking responsibility and ownership.

Eagerness to contribute suggestions for increased automation and other product improvement ideas.

Familiarity with core web design concepts.

Excellent interpersonal, time-management, and organizational skills.

Ability to multi-task on multiple service tickets with competing and changing priorities and timelines.

Excellent written and verbal communication skills.

Ability to document projects you are working on so others on the team can jump in when necessary.

Ability to work on projects both independently and within teams.

Excellent analytical and problem-solving skills combined with an ability to provide quick resolution to client inquiries.

A passion to learn new things and the ability to work with minimal supervision, along with a willingness to share that new knowledge with your teammates and clients.