156 applicants

Company

Suzy · 16 hours ago

Customer Success Coordinator

United States

Full-time

Remote

Entry Level

$60K/yr - $70K/yr

1+ years exp

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Artificial Intelligence (AI)Business Intelligence

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Supporting the client success team in driving retention and upselling all of Suzy’s Tier-1 Enterprise Accounts

Handle much of the day-to-day management to set these accounts up for longevity and success with Suzy

Programming/launching surveys and pulling reports from the Suzy platform

Compiling recap decks, proposals, and client reports

Participating in and taking notes during onboarding and workshop calls

Responding to client calls and emails

Troubleshooting on the Suzy platform

Completing other tasks to support our client’s strategy and keep them happy and engaged

Become proficient in market research

Become an expert on the Suzy platform

Be a passionate and responsive point of contact to your clients

Work closely with Suzy’s Market Research Center of Excellence to launch surveys on the Suzy platform

Work with the Marketing team to create account-based marketing materials

Work with the Enterprise Sales Team to drive expansion at our accounts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Suzy Platform expertiseSurvey design experienceData analysis backgroundConsumer insightsBrand strategyCustomer-facing rolesExcel proficiency

Required

A strong interest in consumer insights & brand strategy, and a desire to become a Suzy Platform expert

A get-it-done attitude and comfort in a fast-moving startup environment

Adaptability to shifting priorities, and high email volume & Slack

Desire to take initiative, be resourceful, and find creative ways to solve problems

Intellectual curiosity and urge to keep up with industry trends and account specific news

A client-facing mindset, and a desire to train our clients on the Suzy Platform, and understand and support their motivations

A desire to establish relationships both internally and externally, and a commitment to maintaining high levels of customer satisfaction

A collaborative, hard-working team player mindset

An instinct for commercialization and a data driven approach to account revenue growth, pulling metrics such as client usage data, customer success touch point and meeting data as well as monitoring NPS scores

Excellent verbal and written communications skills

Ability to put together impactful and insightful presentations and a razor-sharp attention to detail

Proficiency with excel, and in compiling and synthesizing data

1 - 2 years experience & success in customer-facing roles

Minimum of 1 year of experience in survey design, programming & data analysis background

Benefits

Generous health dental and vision benefits

401K plan vests immediately

A friendly, fun, and collaborative work environment that allows for frequent exposure to executives

The opportunity to make an immediate impact as a part of a fast-growing company

Company

Suzy

Glassdoor

4.4

Suzy is a technology platform that harnesses collective insights from millions of consumers worldwide to deliver real-time intelligence.

Founded in 2009

New York, New York, USA

201-500 employees

http://www.suzy.com

H1B Sponsorship

Suzy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (3)

2021 (11)

2020 (3)