CommerceIQ · 19 hours ago

Customer Success Director (Manager), Advertising (Search)

United States

Full-time

Remote

Director/Executive

8+ years exp

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AnalyticsE-Commerce

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Responsibilities

Manage and mentor a pod of Customer Success Managers and/or Directors, ensuring their professional growth and aligning their efforts with customer and company objectives.

Foster a high-performing team culture through regular coaching, performance reviews, and skill development initiatives.

Act as an escalation point for client challenges, guiding the team in resolving issues efficiently.

Oversee your team’s management of customer relationships, ensuring the delivery of measurable results aligned with the client’s business priorities.

Set the strategy for joint success plans in collaboration with customers and guide the team in leveraging CommerceIQ's product capabilities and the nuances of e-commerce platforms (Amazon, Walmart, etc.).

Ensure the success of advertising budgets and campaigns across the team, driving consistent growth and KPIs for clients.

Maintain high-touch relationships with key stakeholders, including VP, SVP, and C-level executives at enterprise-level clients.

Drive customer satisfaction and retention, supporting your team in consistently showcasing the value of CommerceIQ’s platform.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

E-commerce advertisingPaid Search marketingTeam managementBidBudget managementContent optimizationPromotion planningCustomer retentionSaaS experienceStakeholder management

Required

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

8+ total years of professional work experience

6+ years experience in running Enterprise level Retail Media campaigns

Experience managing Paid Search marketing budgets in the multi-million dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands

Well versed in Bid and Budget management, content optimization, and promotion planning

Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies

Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space

Proven ability to manage and develop a team of high-performing Customer Success Managers or Directors

Exceptional people management skills, with experience in driving accountability and fostering career growth