32 applicants

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Company

Optimizely · 5 hours ago

Customer Success Director

USA

Full-time

Remote

Director/Executive

5+ years exp

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ContentData Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Provide consultative guidance to our customers around how to best leverage our content marketing and operations software and services to accomplish business objectives

Advocate customer needs to cross-functional teams

Maintain existing and develop new relationships with executive sponsors, champions, and users throughout our software customer base

Identify, monitor and assess customer health signals

Design and drive internal and customer-facing plans to proactively encourage customer success

Measure and communicate business value to executives, champions, and key stakeholders at business reviews and within renewals

Partner with Account Executives on customer renewals and identify cross-sell/upsell opportunities

Work closely with implementation managers, professional services consultants, and program managers on large-scale global deployment efforts

Work closely with Product teams to maintain an in-depth understanding of the technology and its application to customer needs

Communicate value of new functionality as it relates to unique customer goals, use cases, and opportunities

Channel product feedback, both defects and enhancement requests, to the Product, Engineering and R&D Teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceAccount ManagementContent MarketingChange ManagementProject ManagementRelationship Building

Required

At least 5+ years experience in a customer-facing, SaaS setting

At least 4 years experience as the customer-facing lead, account manager, or relationship owner of SaaS and/or technology engagements

A foundational understanding of the channels and technologies that support content marketing (social, amplification, marketing automation, CMS)

Quick learner capable of handling concurrent tasks in a fast-paced environment with enthusiasm and willingness to constantly learn

Motivated self-starter who is comfortable bringing creative solutions to peers and leadership internally and externally, in order to evoke change and iteratively improve processes and business outcomes

Proficiency in leading change within complex organizations with little or no formal processes

Active listener who is able to influence and gain buy-in from multiple stakeholders, often with competing priorities

Ability to drive multiple projects simultaneously and independently

Experience leading and facilitating in-person business reviews with executive presence

Excellent presentation and communication skills

Bachelors degree

Company

Optimizely

Glassdoor

4.2

Optimizely is a digital experience platform for unlocking digital potential, content, commerce, and optimization.

Founded in 2010

New York, New York, USA

1,001-5,000 employees

https://www.optimizely.com

H1B Sponsorship

Optimizely has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (1)

2020 (5)