Keonn Technologies · 17 hours ago

Customer Success Engineer - North America

New York, United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Accountability for ongoing value delivered successful implementation.

Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices.

Trusted advisor. Build strong and positive relationships with clients at various levels.

Serve as the key liaison for sales and management to ensure consistent customer satisfaction.

Provide status and service reports to recommend next steps to management.

Setup customer’s cloud environment to match their needs.

Travel to customer premises to ensure successful RFID’s PoC.

Act as the voice of customer within the company.

Qualification

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Customer-facing experienceEngineering DegreeComputer networkingIP networksRFID technologyFluent in EnglishFluent in Spanish