Hightouch · 3 days ago

Customer Success Engineer

Greater Morgantown Area

Full-time

Onsite

Entry, Mid Level

$85K/yr - $120K/yr

2+ years exp

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Insider Connection @Hightouch

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Responsibilities

Work directly with users to ensure they derive maximum value from the platform, handling queries through various channels like Intercom, Slack, phone, and email.

Collaborate across departments including Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations to provide a holistic customer experience.

Contribute to the growth of the organization by being a key member and actively participating in various initiatives, wearing multiple hats as the company expands.

Qualification

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Technical BackgroundSQLTechnology Industry KnowledgeProblem-SolvingInterpersonal SkillsAdaptabilityCuriosityAmbitionHumilityCommunication