81 applicants
Meridian IT Inc. · 2 days ago
Customer Success Engineer
United States
Full-time
Remote
Mid Level
3+ years exp
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Hiring Manager
Michele Saliano, PHR (she/her)
Insider Connection @Meridian IT Inc.
Responsibilities
Be the subject matter expert for all backup-related issues and support requests;
Track trouble tickets and resolve issues within our published Service level Agreements;
Provide training, consultation, and support for level 1 and 2 cloud support personnel;
Engages with the Data Management team to assist with existing customers in gathering information and requirements if needed for support purposes;
Provide deep analysis of customers’ current backup environment on a monthly, weekly or daily basis;
Work with manufacturers to ensure accurate reporting and consumption of agents and capacity of end users;
Work with the cloud team to ensure accurate reporting and consumption of agents and capacity of end users;
Maintain an in‐depth understanding of products, industry practices, market opportunities, and partner requirements;
Develop and document guides, processes, and policies to streamline operations and assist in growing the business;
Be able to multi-task and handle multiple customer issues at once;
Assists cloud support team in developing streamlined processes and knowledge development;
Be a self-motivating individual who stays busy and engaged with our customers;
Get and maintain professional certifications as required.
Qualification
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Required
Bachelor's Degree preferred
A minimum of 3 years of backup experience (Commvault Preferred)
A minimum of 5 years of data center experience
Experience working as part of a team
Excellent written and oral communication skills
Company
Meridian IT Inc.
Meridian IT helps medium and enterprise businesses solve their complex technical IT problems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Lynch
Partner Program Manager
Heather Underwood
Manager Strategic Partnerships
Company data provided by crunchbase
