Morphisec · 1 day ago

Customer Success Engineer

Massachusetts, United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Cloud SecurityCyber Security

Hiring Manager

Amy Marlow Berman

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Responsibilities

Drive product adoption and utilization throughout the lifecycle of the subscription.

Analyze customer engagement, data and feedback to identify trends, challenges, and opportunities for improvement.

Collaborate with Sales, Product, and Engineering teams to ensure client feedback is effectively communicated and acted upon.

Partner with Sales to ensure smooth renewal process and experience.

Serve as the primary contact and a trusted advisor for clients, providing technical advice and best practice.

Leading customer onboarding and trainings.

Identify upsell opportunities and support sales in growing accounts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success EngineeringTechnical Account ManagementSaaS CybersecurityWindows Operating SystemLinux Operating SystemSales CRMsAnalytics PlatformsZendeskSalesforceTableauPendoSpanish LanguageCustomer CentricityStakeholder Management

Required

5-8 years of experience in customer success engineering, technical account management or a customer-facing technical role in a SaaS Cybersecurity vendor.

Excellent communication, interpersonal, and stakeholder management skills.

Customer centric and customer service oriented mindset.

Analytical mindset with the ability to analyze data, identify trends, and drive data-informed decision-making.

Deep understanding of Windows and Linux operating system architecture, processes, data flows, management and operation.

Familiarity with sales CRMs and Analytics platforms – Zendesk, Salesforce, Tableau, Pendo.