Pivotal Partners · 11 hours ago
Customer Success Engineer
United States
Full-time
Remote
Mid Level
$125K/yr - $240K/yr
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Hiring Manager
Annalisa Girgenti
Insider Connection @Pivotal Partners
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Responsibilities
Act as a technical expert, fostering strong relationships with users across all levels.
Lead onboarding, training, and develop tailored use cases to meet customer goals.
Identify and resolve customer challenges, collaborating with internal teams to remove blockers.
Champion customer feedback to influence the product roadmap and future development.
Troubleshoot technical issues, share knowledge, and drive platform adoption.
Monitor customer health, conduct reviews, and build strategic success plans.
Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
Qualification
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Required
Associate’s degree or equivalent experience
Strong skills in project management, problem-solving, and multitasking in fast-paced environments
Proficiency in SQL, scripting languages (e.g., Python), APIs, and web services
Excellent communication and interpersonal skills with the ability to lead technical and executive discussions
Self-motivated and results-oriented, with a passion for customer satisfaction and success
Preferred
Bachelor’s in Computer Science
Company
Pivotal Partners
We are a leading search firm specialising in building high-performing Go-To-Market (GTM), Product, and Customer Success teams for emerging disruptors in the software industry.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
