Be an early applicantLess than 25 applicants

Company

Cognite · 6 days ago

Customer Success Executive - Houston

Houston, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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Artificial Intelligence (AI)Industrial Automation

H1B Sponsor Likely

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Responsibilities

Develop trusted advisor relationships with key stakeholders

Own relationships with executive sponsors, budget owners, and decision-makers

Understand the customer's values, goals, and vision, helping them realize the full potential of Cognite's products

Drive adoption and usage by aligning the solution with customer business goals

Identify and execute new use cases and expansion opportunities to additional customer sites

Contribute to customer’s success, focusing your expertise on assigned stages of the customer journey

Identify, nurture, and close upsell/cross-sell opportunities to expand customer lifetime value

Demonstrate value and lead renewal discussions to ensure customer retention and long-term partnerships, including negotiating and securing renewals for your assigned accounts

Collaborate with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs

Cultivate customer champions and leverage their testimonials and case studies to promote brand awareness and drive new business. Build referenceability.

Support AE in closing new deals by sharing customer success stories

Partner with Sales Enablement to create customized materials for value tracking

Increase and maintain Customer Net Promoter Scores(NPS)

Nurture partners that are relevant to your portfolio of accounts into Cognite's customer reference program

Collaborate with the Cognite Global Value team in developing value roadmaps and customer success plans, charting a path to the customer’s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products

Developing an account strategy and maintaining an internal account plan to align Cognite cross-functionally around the account plans and needs

Own assigned accounts pipeline and forecast for all horizons

Carry expansion and renewal quotas according to assigned accounts

Communicate the product roadmap to customers, ensuring it meets the customer’s needs

Drive cross-functional collaboration with delivery teams and sales support functions to realize each customer’s value roadmap.

Serve as the “voice of the customer” to both product management and customer community management

Ensure customer engagement with newsletters, webinars, and events

Drive customer enablement through projects, Academy, Community, Support, and solution support

Identifying and assessing renewal risks for customers’ license subscriptions and collaborating with internal teams to mitigate risks

Assist with high-severity requests or issue escalations as needed

Proactively monitor customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health

Qualification

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Customer Success ManagementAccount ManagementB2B Software SalesData ContextualizationCRM SoftwareHeavy Asset Industry KnowledgeLanguage Fluency

Required

At least a bachelor’s degree in a relevant subject or work experience for the role

5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role

A rich understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring

Commercial experience in renewals and/or upselling relevant enterprise B2B software

Confidence when running executive business reviews and engaging with C-level sponsors

Strong writing, presentation, and communication skills, including chairing meetings or hosting webinars

A proven track record in your industry and a strong network in your dedicated vertical

Knowledge of the heavy asset industry, such as oil and gas, power and utilities, or manufacturing

Supporting negotiations with multiple stakeholders

AMER - Ability to work from the Houston office, from customer sites throughout the greater Houston area, and throughout the US, with occasional flexibility to work from home

AMER - Ability and willingness to travel throughout the US 30-50% of the time, with occasional international travel, as required

Preferred

Experience with data contextualization technology and software as a service (SaaS)

MEDDPICC and Command the Message experience

CRM experience (SalesForce and Gainsight, preferred)

A proven track record of turning red accounts green through a white-glove approach and partnership with customer stakeholders

Experience working at a high-growth scale-up organization

Demonstrated experience in engaging with teams across corporate functions

A self-sufficient character able to meet deadlines and manage changing priorities

An ability to thrive with limited structure

A results-oriented individual who thrives working in a fast-paced environment and maintains a calm approach when operating under pressure

Speak a language other than English with business fluency

Benefits

Competitive Compensation including base plus bonus

401(k) with 4% employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

18 Company Holidays including the week between Christmas & New Years

Paid Parental Leave Program

Employee Stock Purchase Program (ESPP)

Employee Referral Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices

Paid mobile phone and WiFI

Company

Cognite

Glassdoor

3.4

Cognite develops an industrial IoT data platform that enables digital transformation of heavy-asset industries.

Founded in 2016

Lysaker, Akershus, NOR

501-1000 employees

https://www.cognite.com

H1B Sponsorship

Cognite has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (5)

2020 (7)