200+ applicants

Company

Original Job Post

Field Nation · 2 days ago

Customer Success Executive

United States

Full-time

Hybrid

Senior Level

$113K/yr - $133K/yr

5+ years exp

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MarketplaceSaaS

Growth Opportunities

Insider Connection @Field Nation

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Responsibilities

Develop strong relationships with Executive level customers and internal stakeholders to facilitate effective communication, influence outcomes, and drive change management.

Create a meaningful customer experience by aligning objectives with the company's goals and values.

Use data-driven insights to innovate and improve customer experiences and outcomes.

Act as the central point of contact throughout the Customer’s lifecycle.

Provide customer-facing leadership and evangelize engagement strategies for measurable impact.

Identify opportunities for deeper engagement and drive adoption of Field Nation solutions.

Deliver desired outcomes by ensuring customers adopt best practices.

Drive quarterly Executive Business Reviews and retention strategies.

Resolve customer issues quickly and facilitate project management for customer success milestones.

Champion innovation and share industry thought leadership with customers.

Maintain knowledge on customer industries and product features for effective communication.

Represent the voice of the customer to inform product roadmap.

Monitor product usage, customer engagement, and satisfaction.

Collaborate with Account Management and field sales colleagues for growth strategies.

Facilitate internal meetings and efforts related to customer portfolio.

Involve Field Nation executives to create executive-level alignment with customers.

Qualification

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Customer successBusiness transformationSalesforceCrmPractice managementExcelProblem solvingCommunicationListeningInterpersonal skillsSelf-starterPersuasivenessPassionCompassionateIT Field ServiceOn-Demand Labor PlatformsGoogle Tools

Required

5+ years experience in customer success working with large enterprise customers and strategic accounts with a proven track record of delivering measurable results

Experience with building customer relationships across organizations from C-level to end-user

Proven experience in driving business transformation at the enterprise level

Exceptional organizational, presentation, and communication skills, both verbal and written

A proven track-record of being passionate about making others successful

A history of being a compassionate problem solver with excellent communication skills, attention to detail, and a strong passion for user experience and customer happiness

A self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks

Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods

Proven ability to be a business advisor by creating valuable business partnerships with Customers

Exceptional interpersonal skills; being able to be the customer's best friend and advocate

Proven ability to synthesize and draw conclusions from data

Experience with Salesforce, or other CRM, Customer Success or Practice Management application

Intermediate Excel skills required