Customer Success Internship (Remote) @ CoinLedger | Jobright.ai
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Customer Success Internship (Remote) jobs in Missouri, United States
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CoinLedger ยท 23 hours ago

Customer Success Internship (Remote)

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Financial ServicesSoftware

Insider Connection @CoinLedger

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Proactive Outreach: Welcome new users to CoinLedger, and provide delightful, rapid support to users via Intercom. This includes reading and responding to customer queries via chat and email.
Boost Retention: Drive product growth and performance by ensuring that customers dont leave the CoinLedger ecosystem.
Communication: Champion the voice of the user in product development. Use your customer knowledge to provide fearless product feedback and suggestions to the CoinLedger team, and help optimize customer service processes.
Troubleshoot: Empathize with users, quickly grasp the issues theyre facing, and help them overcome difficulties with the software. Maintaining and managing customer relationships and expectations will be an everyday part of the job.
Product Development: Escalate bugs and software improvements to the engineering team using Slack, JIRA, and other tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

English proficiencyCryptocurrency knowledgeSense of humor

Required

Excellent written and verbal communication skills
Fluent and proficient in English
Availability to dedicate a minimum of 30 hours per week on a minimum of 4 days a week (one weekend day included)
Interest and knowledge in cryptocurrency/blockchain is required
Highly responsive to customer requests
Positive attitude and desire to help people
Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
Tech savvy - you have an innate curiosity about technical solutions and can quickly adapt to new digital products
Sense of humor

Benefits

College credit (if applicable to your situation)

Company

CoinLedger

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Tax reporting software for the growing cryptocurrency market. Calculate your digital asset taxes in minutes.

Funding

Current Stage
Early Stage

Leadership Team

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Lucas Wyland
Co-Founder and CTO
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Mitchell Cookson
Co-Founder
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Company data provided by crunchbase
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