Atorus · 4 hours ago

Customer Success Lead

North Carolina, United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

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Responsibilities

Creating solid relationships with multiple internal and external customers facilitating detailed requests, ensuring accuracy of proposal specs, identifying proper escalation paths to Atorus team

Liaising with internal operations and Account Reps to deliver detailed pricing of Atorus software and services to our Active Clients

Active CRM management and opportunity creation/qualification to ensure cross functional transparency to Sales, Operations, and leadership

Act as the 'voice of the customer' and contribute to business product roadmap developments, marketing initiatives, and commercial strategies to ensure we continue to meet our clients’ needs

Building actionable reporting on request turnaround times, pinpointing gaps, and recommending efficiencies

Coordinate those resources to develop solutions when faced with customer or internal challenges

Conduct Quarterly Business Reviews to highlight success and collaborate on areas of improvement

Assisting in ad hoc projects as required

Qualification

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Key Account ManagementClient ManagementData ManagementSales ProcessesRevenue Recognition