Koch · 2 hours ago

Customer Success Leader

Chicago, IL

Full-time

Remote

Mid Level

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Responsibilities

Develop and implement a customer success strategy that will differentiate Masen in the market

Develop and maintain relationships with customers and provide regular customer communications and updates.

Assess customer needs and provide recommendations and options to utilize technology solutions to solve customer problems

Solicit customer feedback and be the “Voice of the Customer”

Understand the customer’s service needs and provide recommendations on service packages to meet customer needs

Help customers fully integrate Masen products and services into their operations

Provide direction and guidance to the Masen Team based on customer feedback so that products and services are developed and delivered with a great customer experience and results in the desired customer outcome

Provide customers with training and onboarding services

Ensure excellent customer service/support is provided and that issues are quickly resolved

Identify and develop key customer success metrics for internal reporting and continuous improvement

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success strategyEnvironmental data systemsIndustrial/manufacturing experienceCustomer service experienceEnvironmental monitoring systemsCustomer feedback solicitationOnboarding