SentinelOne · 3 hours ago

Customer Success Manager, Digital

United States

Full-time

Remote

Mid Level

$72K/yr - $95K/yr

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Responsibilities

Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customer’s experience with SentinelOne

Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders

Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk

Represent and advocate customer needs/issues cross-departmentally

Shepherd escalated or at-risk customers toward resolution

Identify opportunities for growth and upsell within our 1:Many Digital touch segment

Create and present business reviews that illustrate the value SentinelOne is bringing to our customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer lifecycle managementCustomer SuccessCybersecurity knowledgeCustomer expectations managementUpsell opportunitiesDiverse cultures communication

Required

Possess a customer-centric approach - you enjoy working with customers and helping them succeed

Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention

Adept at managing customer expectations that result in high customer satisfaction.

Proven technical skills and the ability to understand customers’ challenges and advise on best practices

Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts

Interest in identifying renewal risk within a 1:many customer model

Impeccable written and verbal communication skills

Interest in communicating with customers from diverse cultures

Detail-oriented and analytical

Strong team player but still a self-starter

Thrives in a multitasking environment and can adjust priorities on-the-fly