Vercel · 5 hours ago

Customer Success Manager, Digital

United States

Full-time

Remote

Entry Level

$108K/yr - $162K/yr

1+ years exp

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Responsibilities

Manage all post-sales activity for Vercel’s scaled customers through touch points that require product knowledge, planning, project management and the ability to quickly build customer rapport

Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives

Interact with customers through office hours, webinars, and other channels

Proactively identify and flag churn risk and work proactively with other account team members to mitigate customer risk

Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements

Analyze customer data to suggest engagement strategies within your customer portfolio

Execute proactive customer campaigns to engage customers on discrete topics such as awareness of new product capabilities

Qualification

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ReactNodeNext.jsCustomer-facing experienceCollaboration mindset

Required

Experience with and basic proficiency of Front-end web development libraries and frameworks like React, Node, Next.js

Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars)

Can navigate through ambiguity as we continue to build and refine the digital customer success segment and contribute to the team’s ongoing development activities

Outstanding initiative and positive attitude

Strong communication and writing skills

Strong collaboration mindset and capabilities

Comfortable with asynchronous work

Preferred

At least one year of customer-facing experience in high-growth SaaS industry preferred

Have devised and put in motion growth and activation strategies

Are transitioning your career from software development to customer success or are a bootcamp or computer science or web development graduate looking for a developer adjacent role