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Company

Posit PBC · 4 hours ago

Customer Success Manager, Enterprise

United States

Full-time

Remote

Mid Level

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ConsultingSoftware

Growth Opportunities

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Responsibilities

Educating users and decision-makers on Posit products

Communicating regularly with customers about their adoption trends, sentiment, and opportunities for deeper engagement

Managing renewal process and partnering with sales for account expansions

Representing the voice of the customer to inform our sales process and product roadmap

Marshaling resources across the Posit organization as needed to escalate customer issues, support customers’ needs, and to foster adoption

Partnering with our Solutions Engineering team to ensure a successful roll-out of RStudio’s professional products at customers

Contribute to, and be a champion of R, open-source data science, and our wider community of users worldwide

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementEnterprise Account ManagementSalesforceRPythonGoogle SuiteScratchpadConfluenceMATLABSASSPSS

Required

You have previous experience in a similar role managing enterprise accounts

You can Identify opportunities that benefit the customer

You are familiar with tools such as Salesforce, for tracking account progress.

You are interested in a non-traditional data-science oriented role involving R and Posit’s professional products

You are internally driven by curiosity and continuous learning.

You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work

You are humble and collaborate well with other people.

You thrive in team settings and exhibit excellent communication and interpersonal skills

You’re effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels

Planning and prioritizing work to meet commitments aligned with organizational goals

You have a track record of exceeding goals successfully

You have an awareness of the latest trends in the broader data science field and may have experience in other analytic software (such as Python, MATLAB, SAS, or SPSS)

Preferred

Other tools that would be beneficial are the Google Suite, Outreach, Scratchpad, and Confluence

Benefits

100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.

Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.

Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.

All full-time employees are eligible for 401k enrollment starting on day one.

After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.

An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.

We are a 100% distributed team. You are also welcome to come into our Boston office.

We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.

Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.

We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.