Customer Success Manager, Mid-Market (West) @ Attentive | Jobright.ai
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Attentive · 16 hours ago

Customer Success Manager, Mid-Market (West)

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Email MarketingMarketing Automation
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H1B Sponsor Likelynote
Hiring Manager
Madeleine Larsen
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Responsibilities

Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
Develop a 'consultant' perspective to client communications, questions, and meetings
Lead and present at regular client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Contribute to the continued development and improvement of the Attentive Customer experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessMarTechSalesforceCRM ToolsData Management

Required

2-4 years of account management experience required, with some experience in MarTech
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM tools
Interest in startups, software and entrepreneurship
Experience managing and negotiating renewal and expansion opportunities

Benefits

Bonus/commission
Equity
Benefits

Company

Attentive

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Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.

H1B Sponsorship

Attentive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (13)
2021 (11)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$863M
Key Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market· Undisclosed
2021-03-24Series E· $470M
2020-09-23Series D· $230M

Leadership Team

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Brian Long
Co-Founder and CEO
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Todd Berman
CTO
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Company data provided by crunchbase
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