Attentive · 16 hours ago
Customer Success Manager, Mid-Market (West)
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Responsibilities
Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
Develop a 'consultant' perspective to client communications, questions, and meetings
Lead and present at regular client meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Contribute to the continued development and improvement of the Attentive Customer experience
Qualification
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Required
2-4 years of account management experience required, with some experience in MarTech
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM tools
Interest in startups, software and entrepreneurship
Experience managing and negotiating renewal and expansion opportunities
Benefits
Bonus/commission
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (13)
2021 (11)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market· Undisclosed
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Recent News
2024-02-27
gutbrainventures
2024-02-02
2023-12-19
Company data provided by crunchbase