Yelp · 17 hours ago

Customer Success Manager, RepairPal

California, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

You will actively build and maintain relationships through monthly contact and regular check-ins with customers.

You will provide customers with training on RepairPal’s platform.

You will drive customer retention and new business growth by being well versed in program offerings and building relationships.

You will coach and communicate the value of RepairPal to Shops customers to handle their own calls and customers to produce success.

You will handle escalations and work to prevent cancellations.

You will consult and educate RepairPal Shops by answering a high volume of inbound calls and emails.

You will remain organized and efficient in a fast-paced environment.

You will consistently achieve/exceed monthly goals.

Qualification

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Customer Success ManagementSalesforce CRMAutomotive Industry ExperienceTechnical Proficiency

Required

GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree

Technically proficient with computers and information systems

Strong communication (verbal and written)

Excel with problem solving and troubleshooting

Excellent time management and organizational skills with the ability to track and complete numerous details

Ability to handle tough conversations with business owners in a professional, solutions-oriented manner

Preferred

Experience working in the automotive industry in a shop, dealership, with an automotive technology company, or in the automotive vertical as a service or success professional

Expertise using Salesforce CRM