Yelp · 20 hours ago

Customer Success Manager, RepairPal

Full-time

Remote

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

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Responsibilities

You will actively build and maintain relationships through monthly contact and regular check-ins with customers.

You will provide customers with training on RepairPal’s platform.

You will drive customer retention and new business growth by being well versed in program offerings and building relationships.

You will coach and communicate the value of RepairPal to Shops customers to handle their own calls and customers to produce success.

You will handle escalations and work to prevent cancellations

You will consult and educate RepairPal Shops by answering a high volume of inbound calls and emails

You will remain organized and efficient in a fast-paced environment

You will consistently achieve/exceed monthly goals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceTechnical proficiencyAutomotive industry experienceSalesforce CRMHandling tough conversations

Required

You have a GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree

You are technically proficient with computers and information systems

You have strong communication (verbal and written)

You excel with problem solving and troubleshooting

You have excellent time management and organizational skills with the ability to track and complete numerous details

You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner

Preferred

You have experience working in the automotive industry in a shop, dealership, with an automotive technology company, or in the automotive vertical as a service or success professional

Expertise using Salesforce CRM