200+ applicants
Posit PBC · 2 days ago
Customer Success Manager, Enterprise
United States
Full-time
Remote
Mid Level
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Responsibilities
Educating users and decision-makers on Posit products
Communicating regularly with customers about their adoption trends, sentiment, and opportunities for deeper engagement
Managing renewal process that often includes quoting multiple resellers
Partnering with sales for account expansions
Representing the voice of the customer to inform the sales process and product roadmap
Marshaling resources across the Posit organization as needed to escalate customer issues, support customers’ needs, and foster adoption
Partnering with the Solutions Engineering team to ensure a successful roll-out of Posit’s professional products at customers
Contributing to and championing R, open-source data science, and the wider community of users worldwide
Qualification
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Required
Previous experience in a similar role and have managed Enterprise level accounts
Identify opportunities that benefit the customer
Familiarity with tools such as Salesforce for tracking account progress
Interest in a non-traditional data-science oriented role involving R and Posit’s professional products
Internal drive by curiosity and continuous learning
Proven ability to be entrusted with big decisions and bring thoughtfulness and empathy to work
Humble and collaborative with excellent communication and interpersonal skills
Effective in various communication settings: one-on-one, small and large groups, or among diverse styles and position levels
Planning and prioritizing work to meet commitments aligned with organizational goals
Track record of exceeding goals successfully
Awareness of the latest trends in the broader data science field and experience in other analytic software (such as Python, MATLAB, SAS, or SPSS)
Preferred
Experience with other tools such as Google Suite, Gong, and Confluence
Benefits
100% coverage of medical, dental, and vision insurance premiums for employees and their families
Fertility and gender-affirming healthcare coverage
Supplemental mental health and wellness benefits through Ginger
Gender-neutral paid parental leave policy
401k enrollment starting on day one with yearly match after six months
Annual profit-sharing bonus
Flexible vacation policy with a minimum of four weeks PTO per year and 13 paid company holidays
Company
Posit PBC
The open-source data science company for the individual, team and enterprise.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J.J. Allaire
Founder and CEO
Company data provided by crunchbase
