Customer Success Manager, Revenue Cycle @ Stedi | Jobright.ai
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Customer Success Manager, Revenue Cycle jobs in United States
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Stedi · 2 days ago

Customer Success Manager, Revenue Cycle

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date4+ years exp

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Responsibilities

Support new customers through the onboarding process to ensure they begin processing production claims and eligibility checks as quickly as possible.
Support a growing list of existing customers via dedicated Slack channels.
Triage requests from customers who need help utilizing the products or understanding payer responses to claims, remittances, and eligibility checks.
Contribute to external documentation and internal runbooks to build up a knowledge base of frequently asked questions for self-service customer adoption.
Identify product gaps and relay those as well-documented issues to the product and engineering teams for review and implementation.
Utilize data to improve proactive anticipation of customer needs, track overall customer health, and improve retention.
Capitalize on RCM expertise to uplevel peers across sales, solutions engineering, and customer success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Revenue cycle managementDigital healthCustomer successAccount managementProgram managementProduct managementOnboarding processesTriageData analysisDocumentationProduct feedbackRCM expertiseProblem-solvingHard-workingOrganizedThoroughEmpathyResourcefulSelf-motivatingSelf-disciplinedProactiveCustomer serviceCommunication

Required

Subject matter expertise in revenue cycle management
4+ years of experience working in RCM roles within digital health, or supporting this customer base at a revenue cycle company
Exceptional at staying on top of many open threads simultaneously
Hyper-responsive, organized, and thorough
Deep customer empathy
Experience in customer facing roles such as customer success, account management, program management, or product management
Resourceful, self-motivating, self-disciplined, and proactive
Ability to match the organization's pace and respond with urgency
Experience in supporting new customers through onboarding processes
Experience in supporting existing customers via dedicated channels
Ability to triage customer requests and provide support
Contribution to external documentation and internal runbooks
Utilization of data to improve customer service and retention
Ability to identify and relay product gaps to product and engineering teams
RCM expertise to uplevel peers across different departments

Company

Stedi

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A platform of developer-focused building blocks for business integrations.
dateFounded in 2017
location
Boulder, Colorado, USA
people-size11-50 employees
web-link
http://www.stedi.com

Funding

Current Stage
Growth Stage
Total Funding
$74.98M
Key Investors
VTF Capital
2020-08-18Series B· $50M
2019-11-08Series Unknown· $21.28M
2017-07-10Seed· $2.7M

Leadership Team

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Zack Kanter
Founder & CEO
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Company data provided by crunchbase
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