Carbon6 · 8 hours ago

Customer Success Manager (D8aDriven)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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E-CommerceInternet

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Responsibilities

Manage and cultivate relationships with leading consumer product brands working with both associate and c-suite level contacts

Craft & deliver eCommerce retail strategy, including but not limited to, sales forecasting, promotion planning and strategic digital media planning

Manage a multifunctional team to deliver world class eCommerce strategy and tactics to drive client’s Amazon business.

Draw insights from large amounts of data and provide recommendations and opportunities to clients on eCommerce strategy

Lead day-to-day counsel and weekly to bi-weekly to monthly calls with clients to address project work on a variety of deliverables

Provide reporting on digital advertising performance, examine ROI, and stay within client budget constraints

Contribute to company innovation and tools development

Active role in team environment and development acting as a collaborator and mentor for additional team members.

Achieve high customer satisfaction (referenceability, happiness, likelihood to renew)

Work closely with our Product and Sales teams to ensure D8a Driven is capturing friction points, and issues to deliver products our users love and value

Qualification

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Amazon experienceECommerce strategyData analysisAmazon Seller CentralVendor CentralDigital advertisingContent creation

Required

2+ years of relevant Amazon experience. Experience working with Amazon Seller Central and/or Vendor Central, brands, agencies, or selling on Amazon directly

Effective communicator with exceptional verbal and written communication skills with the ability to engage diverse audiences

You are comfortable creating content in a variety of forms, including written and video

You are technically savvy, and able to quickly learn new products and applications in order to be able to help our customers use and obtain value from them (experience using other ecommerce and Amazon tools is a plus)

You are analytical with an eye for detail. You have the ability to synthesize information and draw conclusions based on trends, and data and are able to provide recommendations to clients on eCommerce strategy

You are a team player and someone who thrives in a rapidly changing, fast growing environment and can build extremely strong working relationships across teams, especially when there is shared ownership over some aspects of the projects and initiatives

Demonstrated ability to stay organized while prioritizing and managing workflows. You don’t need guidance on structuring your day and you can effectively assess and shuffle priorities on the fly. You can juggle anything and you have devised ways of keeping yourself organized and on pace without losing track of any of the details

You have a bias for action when you see a problem, and use data to make informed decisions