Apptega · 8 hours ago
Customer Success Manager (Kush)
United States
Full-time
Remote
Mid Level
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Responsibilities
Be responsible for managing a book of business of up to, but not limited to 60 Commercial accounts (<$20K ARR)
Become an Apptega product expert who can thoroughly understand the Cybersecurity space and translate your product knowledge into strategic business recommendations
Ensure your customers are up and running on Apptega within 30 days of their kickoff
Meet with customers on an ongoing quarterly basis to drive adoption and ensure they are recognizing the business value they signed up with Apptega to achieve
Conduct Quarterly Business Reviews with key customer stakeholders
Proactively manage the customer renewal beginning 120 days out from their renewal date
Through strategic conversations with customers, you will uncover additional use cases that will translate to upsell opportunities
Drive completion of G2 Crowd reviews, NPS surveys, and identify customers who will participate in case studies
Monitor customer usage of the Apptega platform and uncover training opportunities or other use cases to drive adoption
Work closely with the Apptega Support and team to document, track, and resolve technical issues
Seek product feedback from customers and work closely with the Product team to incorporate that feedback into roadmap and strategy
Qualification
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Required
Be responsible for managing a book of business of up to, but not limited to 60 Commercial accounts (<$20K ARR)
Become an Apptega product expert who can thoroughly understand the Cybersecurity space and translate your product knowledge into strategic business recommendations
Ensure your customers are up and running on Apptega within 30 days of their kickoff
Meet with customers on an ongoing quarterly basis to drive adoption and ensure they are recognizing the business value they signed up with Apptega to achieve
Conduct Quarterly Business Reviews with key customer stakeholders
Proactively manage the customer renewal beginning 120 days out from their renewal date
Through strategic conversations with customers, you will uncover additional use cases that will translate to upsell opportunities
Drive completion of G2 Crowd reviews, NPS surveys, and identify customers who will participate in case studies
Monitor customer usage of the Apptega platform and uncover training opportunities or other use cases to drive adoption
Work closely with the Apptega Support and team to document, track, and resolve technical issues
Seek product feedback from customers and work closely with the Product team to incorporate that feedback into roadmap and strategy
Excellent communication skills, both writing and verbal skills
Strong time and project management skills
Results-oriented approach with an ownership mindset and a high motor to make your customers successful
Excellent interpersonal skills with a positive and enthusiastic disposition
You are comfortable and capable of building rapport with various customer personas all the way from your direct points of contact to C-level stakeholders
Ability to effectively manage a book of business from onboarding to renewal
You are relentless in your desire to make customers successful on the Apptega platform
You proactively engage with stakeholders to drive adoption, usage, and value for your customers
Strong desire to learn and grow within a fast-paced business environment
Excellent verbal and written communication skills
Ability to learn, demonstrate technical application of Apptega
Proven troubleshooting and problem-solving skills and able to work through complex issues
Microsoft 365, HubSpot or other CRM, JIRA
Flexibility, including the ability to adapt quickly to changing priorities
Company
Apptega
Apptega helps companies build, manage and report on their cybersecurity programs.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.85MKey Investors
Mainsail PartnersGRA Venture FundCircadian Group
2024-04-30Series Unknown· $15M
2024-04-30Debt Financing· undefined
2022-03-17Private Equity· $37M
Leadership Team
Dave Colesante
Chief Executive Officer
John Eastman
CTO
Recent News
GlobeNewswire
2024-06-04
Company data provided by crunchbase
