Ultimate Software · 5 hours ago

Customer Success Manager (Microsoft Modern Workplace)

Fishers, IN

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Customer Engagement: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate for the customer within our organization.

Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and successful adoption of Microsoft Modern Workplace solutions.

Training and Enablement: Provide training sessions, workshops, and resources to empower customers to use Microsoft Modern Workplace tools effectively.

Usage and Value Realization: Monitor and analyze customer usage patterns and engagement metrics to identify opportunities for increased adoption and value realization.

Issue Resolution: Proactively identify and address any issues or concerns that may impact the customer's experience, collaborating with technical support and product teams as necessary.

Customer Advocacy: Serve as the voice of the customer, providing feedback to product teams to influence feature development and improvements based on customer needs.

Success Planning: Develop and execute customer success plans, aligning with the customer's goals and objectives to ensure they achieve their desired outcomes.

Renewal and Expansion: Drive customer retention and expansion by demonstrating the ongoing value of Microsoft Modern Workplace solutions and identifying upsell opportunities.

Reporting and Documentation: Maintain accurate records of customer interactions, progress, and outcomes in CRM systems and other tools.

Market Insights: Stay informed about industry trends, best practices, and competitive landscape to provide relevant insights and recommendations to customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Modern WorkplaceMicrosoft TeamsCustomer SuccessProject ManagementPMP CertificationMicrosoft CertificationsCustomer-Centric MindsetPassion for Technology

Required

Bachelor's degree

Minimum 5 years experience in customer success, project management, or a related role within the technology industry.

Experience with Microsoft Modern Workplace solutions.

Strong understanding of Microsoft Modern Workplace products, such as Office 365, Microsoft Teams, and other collaboration tools.

Ability to explain technical concepts to non-technical stakeholders.

Strong organizational and project management skills, with the ability to manage multiple priorities and deliverables simultaneously.

Demonstrated commitment to delivering exceptional customer experiences and a proactive approach to problem-solving.

Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.

Ability to analyze data, identify trends, and make data-driven recommendations to enhance customer success.

Proven ability to work effectively in cross-functional teams, collaborating with sales, technical support, product development, and other departments.

Flexibility to adapt to changing customer needs and evolving product landscapes.

Genuine interest in technology and its potential to transform businesses and improve productivity.