Guesty · 6 hours ago

Customer Success Manager (Mid-Market)

United States

Full-time

Remote

Mid Level

3+ years exp

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Information TechnologyProperty Management

Growth Opportunities

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Responsibilities

Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.

Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.

Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.

Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.

Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Relationship ManagementAccount Management ExperienceCustomer Success ExperienceSaaS Industry ExperienceCRM SoftwareStrategic ThinkingFluency in SpanishSalesforce ExperienceGoogle Suite Proficiency

Required

Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.

Proven track record of meeting and exceeding sales targets and customer satisfaction metrics.

Fluency in Spanish is a plus, not a requirement.

Exceptional verbal and written communication skills are essential for effectively engaging with clients and internal stakeholders.

Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.

Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.

Ability to identify challenges and proactively find solutions to address client concerns or issues.

Capacity to think analytically, providing valuable insights and guidance to clients to drive mutual success.

Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.

Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.