Cartwheel · 5 hours ago

Customer Success Manager (Southwest based)

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $105K/yr

5+ years exp

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Responsibilities

Build relationships with and deliver an outstanding experience for Arizona school district leadership, school staff, and the families they serve.

Work closely with the Arizona Department of Education to align Cartwheel’s services with statewide goals and initiatives.

Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership.

Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas.

Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program.

Partner with clinical lead to deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support).

Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team.

Flexible travel to districts that need targeted support or attention, when necessary.

Qualification

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Customer Success ManagementEducation TechnologySchool SystemsGoogle SuiteProject ManagementSalesforceZoomRelationship Building

Required

5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs.

2+ years of experience working in or around Arizona school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role.

Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc.

Passion for our mission to tackle the youth mental health crisis!

Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks

Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Cartwheel portal)

Experience with building relationships across diverse stakeholders and influence without authority

Superb written and verbal communication skills

Desire to work with a small, entrepreneurial team to build a new program

Instinctively structures problems into logical components.