TRULEO · 3 hours ago
Customer Success Manager - Arizona
AZ, US
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Develop strategies for customer growth and retention.
Review customer feedback and prioritize feature requests.
Drive the resolution of any escalation and continually update the customer of any escalation status
Retain long-term relationships by providing value throughout the customer partnership
Be able to identify any red flags or risk and communicate those to the team to create an action plan
Develop and implement policies that address customer concerns.
Analyze data and metrics around customer engagement and growth.
Share team wins and updates with company leadership.
Qualification
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Required
5+ years of Customer Success and Support experience
Proven track record of successfully building and nurturing customer relationships
Experience determining customer goals and creating action plans on how to achieve those goals
Self-motivated, self-starter, and focused on exceeding customer expectations
Demonstrated ability to adapt to change and excel in a fast-paced environment
Ability to occasionally travel on-site with customers and attend conferences
Track record of developing growth strategies and tracking progress
Preferred
Candidates in the Phoenix Area
Benefits
Top salary
Benefits
Equity
Company
TRULEO
Truleo processes police body camera videos to help automate supervision, facilitate coaching, and promote police professionalism.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6.29MKey Investors
Flex CapitalStartEngineArnold Ventures
2024-05-01Seed· $0.5M
2024-04-01Seed· $0.15M
2023-11-01Seed· $1M
Leadership Team
Anthony Tassone
CEO
Recent News
Syntax Ventures
2024-12-05
Alumni Ventures
2024-11-04
2024-11-04
Company data provided by crunchbase
