National Credit Center · 10 hours ago
Customer Success Manager - Auto Credit
United States
Full-time
Remote
Mid Level
$60K/yr - $96K/yr
3+ years exp
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Responsibilities
Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering.
Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings.
Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business.
Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results.
Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC.
Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines.
Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days. Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of NCC services.
Leverage account segmentation to consistently exceed monthly revenue goals, achieving KPIs and maintaining an active pipeline
Qualification
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Required
Three years of experience in an Inside Customer Success / Account Management role
2+ years of experience in Automotive account management or sales
2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities
Excellent written, verbal, and telephone communications skills
Excellent presentation skills
Benefits
Unlimited PTO
Medical/Dental/Vision
Company
National Credit Center
National Credit Center has been providing the automobile industry with comprehensive solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Belcher
Senior Vice President Of Sales
Recent News
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