株式会社LegalOn Technologies · 16 hours ago
Customer Success Manager - LegalOn Technologies
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $90K/yr
2+ years exp
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Responsibilities
Establish and maintain strong, long-term relationships with the buyers and users of our product.
Understand each customer’s unique needs and business goals, aligning our solutions with their objectives.
Develop a deep understanding of our products and services.
Educate customers on how to take full advantage of our products to optimize their contract review processes.
Guide new customers through the onboarding process, ensuring their early success and usage.
Provide comprehensive and ongoing training to customers, helping them become proficient users of our technology.
Anticipate and address customer questions, issues, and challenges promptly and effectively.
Collaborate with the technical support team to ensure timely resolution of customer concerns.
Solicit feedback from customers and act as a voice of the customer within our organization.
Work with the product development team to convey customer needs and potential product enhancements.
Monitor quantitative and qualitative data about customer usage and satisfaction and identify opportunities for renewals and upselling.
Collaborate with the sales team to ensure customer retention and revenue growth.
Maintain accurate records of customer interactions and feedback.
Generate and analyze reports on customer health, usage, and success metrics, and develop action plans as appropriate.
Identify opportunities to streamline workflows and improve customer-facing processes for enhanced efficiency and satisfaction.
Share insights and collaborate on initiatives that enhance overall team performance and align with organizational goals.
Qualification
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Required
2+ years experience in a customer success or account management role, preferably within the legal or technology industry.
Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
Strong problem-solving and analytical abilities.
A genuine passion for customer success and a desire to drive customer satisfaction.
Determined and adaptable, with the ability to thrive in a fast-paced, evolving environment as we refine our product-market fit.
Proficiency in using customer relationship management (CRM) software.
Preferred
JD or relevant work experience in the legal/contract review space is strongly preferred.
Benefits
Competitive salary and bonus structure.
Generous paid time off policies.
Health, dental, and vision insurance.
401(k)
Company
株式会社LegalOn Technologies
〒150-6219 東京都渋谷区桜丘町1-1 渋谷サクラステージSHIBUYAタワー19F
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$145.18MKey Investors
SoftBank Vision FundWiL (World Innovation Lab)JAFCO
2022-06-23Series D· $101.61M
2021-02-17Series C· $25.51M
2021-02-17Debt Financing· $2.83M
Company data provided by crunchbase
