Oracle · 2 days ago

Customer Success Manager - Oracle Payments

USA

Full-time

Onsite

Senior Level

6+ years exp

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Responsibilities

Serve as a dedicated advocate for internal and external customers, conveying their feedback to influence product development and enhance customer satisfaction and revenue.

Resolve non-technical and technical customer inquiries throughout the entire external customer lifecycle.

Drive Oracle Payments representation in relevant industry frameworks, ensuring alignment with industry needs and expectations.

Act as the main point of contact for a GIU, fostering strong relationships between them and the Oracle Payments team.

Manage and resolve escalated customer issues, ensuring high customer satisfaction and retention.

Attend meetings with representatives of strategic accounts and GIU leadership teams.

Manage internal projects to drive Oracle Payments growth, present to leaders, identify improvement initiatives, and prepare materials for customers and executives.

Qualification

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Customer SupportAgileFlexibleAccount ManagementSoftware EnvironmentOracle PaymentsProblem-SolvingCommunicationProject ManagementCustomer Success