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Company

LVT (LiveView Technologies) · 5 hours ago

Customer Success Manager - SLED East coast

United States

Full-time

Remote

Mid Level

4+ years exp

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Comp. & Benefits

No H1B

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Responsibilities

Develop and maintain strong, strategic relationships with key stakeholders within client organizations.

Act as the main point of contact for enterprise customers, addressing inquiries, and concerns, and ensuring overall customer satisfaction.

Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.

Provide guidance and support during the implementation phase, ensuring clients maximize the value of LiveView Technologies' solutions.

Conduct training sessions to educate clients on the full capabilities of our products.

Keep clients informed about new features, updates, and best practices to optimize their use of LiveView Technologies' solutions.

Proactively monitor customer accounts to identify and address potential issues before they escalate.

Work closely with the technical support team to resolve any technical issues promptly.

Collaborate with the sales team to ensure timely renewal of contracts.

Identify upsell and cross-sell opportunities based on customer needs and usage patterns.

Gather feedback from customers and communicate insights to internal teams for product improvement.

Advocate for customer needs within the organization to drive continuous enhancement of our solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementSaaS ExperienceCRM ToolsSalesforceDe-escalation Management

Required

4+ years experience in Customer Success, Account Management, or Business Development, in the Public Sector.

Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)

Experience using CRM tools, including Salesforce and CS Tools.

Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset

Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges

Ability to make decisions and react when time is of the essence

Communicates clearly and concisely about both technical and non-technical subject matter

Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity

Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once

Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results

Team player who contributes positively to overall team morale and company culture

Willingness to travel

Benefits

Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).

401(k) With up to 4% match

Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being

Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.

Paid Parental Leave - To help your growing family while you're away from work.

Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.

Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.

Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.

And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

Company

LVT (LiveView Technologies)

Glassdoor

4.2

LVT (LiveView Technologies) is an Enterprise Cloud Software vendor providing a Platform-as-a-Service (PaaS) Cloud solution for remote video and analytic data gathering, processing, and delivery.

Founded in 2005

Orem, Utah, USA

501-1,000 employees