Customer Success Manager - Small Business @ HSI | Jobright.ai
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Customer Success Manager - Small Business jobs in United States
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HSI ยท 20 hours ago

Customer Success Manager - Small Business

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
ftfMaximize your interview chances
Medical DevicePublic Safety

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Responsibilities

Partner with clients to develop and execute strategies that maximize their ROI
Build lasting relationships with key stakeholders across client organizations
Champion customer needs across HSI teams to drive continuous improvement
Maintain an impressive 95%+ net retention rate through proactive engagement
Drive account growth by identifying and securing expansion opportunities
Share customer insights that shape our product roadmap
Master our suite of solutions to become a trusted technical advisor

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing rolesRevenue responsibilityEngaging with executivesAccount managementSalesforceCustomer success platformsEHS knowledge

Required

Track record of success in customer-facing roles with revenue responsibility
Experience engaging with senior executives and stakeholders
Strong technical aptitude and ability to master complex solutions
Outstanding communication and presentation abilities
Bachelor's degree or equivalent experience in customer success, sales, or account management

Preferred

Experience with Salesforce and customer success platforms is a plus
Knowledge of EHS and compliance is beneficial but not required

Benefits

Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being
Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development
Gain unlimited access to HSI's Learning Management System and career training programs
Enjoy the convenience of working from home
Recharge with our flexible vacation options
Plan for your future with our company match for retirement contributions

Company

HSI

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HSI is a leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
dateFounded in 1996
location
Eugene, Oregon, USA
people-size501-1000 employees
web-link
http://www.hsi.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Neuberger BermanMillpond Equity Partners
2023-11-15Private Equity
2019-09-03Acquired
2006-07-01Private Equity

Leadership Team

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Chad Birckelbaw
Chief Executive Officer
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Frank Powers
Chief Technolgy Officer

Recent News

EIN Presswire
Global Environmental Health And Safety EHS Software Market Set For 8.3% Growth, Reaching 10.41 Billion By 2028
2024-12-09
PR Newswire
NEUBERGER BERMAN CAPITAL SOLUTIONS LEADS ACQUISITION OF MINORITY STAKE IN HSI
2023-11-16
PE Hub
Neuberger Berman takes minority stake in environmental and health compliance software provider HSI
2023-11-16
Company data provided by crunchbase
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