Motorola Solutions · 4 hours ago

Customer Success Manager - US Remote (Southeast US)

Georgia Remote Work

Full-time

Remote

Mid, Senior Level

5+ years exp

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Cyber SecurityTelecommunications

Growth Opportunities

No H1B

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Responsibilities

Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts

Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy

Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value

Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations

Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value

Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies

Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and product and process improvement

Help foster culture of Customer Success

Knowledge of the security industry and large, expansive installments of security measures and applications in various industries.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessSalesforceSaaS ExperienceVideo Security SystemsAccess Control SystemsNetworking KnowledgeStorage BackgroundKPI DevelopmentGainsightCollaboration Skills