eTek IT Services, Inc. ยท 12 hours ago
Customer Success Manager - W2 Contract
United States
Contract
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Develop and maintain strong relationships with assigned customers.
Conduct regular check-ins and strategic reviews to assess customer satisfaction.
Act as a primary point of contact for customer inquiries and issues.
Identify opportunities for upselling and cross-selling within the existing customer base.
Understand the customer's business objectives and align our solutions accordingly.
Facilitate onboarding processes to ensure smooth implementation of products.
Train customers on product functionalities and features for optimal use.
Monitor customer usage and engagement to identify areas for improvement.
Collaborate with the sales and marketing teams to support customer initiatives.
Prepare reports on customer health metrics and provide insights to management.
Resolve customer complaints effectively and efficiently.
Gather customer feedback to drive product enhancements.
Conduct quarterly business reviews with key stakeholders.
Stay up-to-date with industry trends to provide valuable insights to clients.
Manage customer expectations and deliver exceptional service at all times.
Qualification
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Required
Bachelor's degree in Business Administration, Marketing, or related field.
2+ years of experience in customer success or account management.
Proven track record of building and maintaining customer relationships.
Strong communication and interpersonal skills.
Ability to analyze data and identify trends.
Experience with customer relationship management (CRM) software.
Strong organizational skills and time management capabilities.
Ability to manage multiple accounts simultaneously.
Demonstrated problem-solving skills and a proactive approach.
Familiarity with SaaS product offerings and technology trends.
Team player with the ability to collaborate across departments.
Strong presentation skills for client meetings and workshops.
Customer-focused mindset with a passion for achieving results.
Adaptable to changing customer needs and business environments.
Willingness to travel for customer meetings as needed.
Company
eTek IT Services, Inc.
Careers at eTek IT At eTek IT Information Technology, we know that work means more to you than just a paycheck.
51-200 employees
H1B Sponsorship
eTek IT Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (50)
2021 (62)
2020 (100)
Funding
Current Stage
Growth StageLeadership Team
Sudheer Chakka
President/CEO
Company data provided by crunchbase
