SafetyCulture · 3 hours ago

Customer Success Manager- Portuguese- LATAM Market (Miami, Florida)

Miami

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Partnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle.

As a trusted advisor you will advocate for our customer’s requirements to internal teams.

You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.

Our Customer Success team partners with customers to create and execute on a rollout plan.

Once onboarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention.

Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers.

You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.

You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement.

Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals.

Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture.

Become a trusted advisor to key stakeholders to enable the best customer experience possible.

You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform.

Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementData AnalysisSalesforceAccount ManagementStrategic ConsultingPersuasion SkillsSpanishPortugueseTraining Best Practices